Frequently Asked Questions
Q: Why can I not see the reset button to recombinate my lock?
A. During installation or when taking it apart, you rotated the inside cylinder. Remove the screw, lock washer, cam and stop cam. rotate the cylinder 180 degrees until you see the reset button and then reassemble.
Q: What if I don't want Combi-Cam users to be able to change the combination?
A. The answer to this is almost opposite of the prior question. In some cases installers of the Combi-Cam may not want the users to be able to easily change their own combination. To make the Combi-Cam less likely to be changed (hiding the reset button), follow the below instructions:
Q: What material thickness do these locks accommodate?
7850L with the 1-1/8" cylinder = material thickness up to 7/8"
Q: How do I change the combination?
A. Combi-Cam had you, the consumer, in mind when we designed the recombination feature. The Combi-Cam combination is very easy to change and requires no special tools.
Q: I push in the reset button but it does not change the combination
A. One of two things are happening.
Q: What can I do if I forget my combination?
If the lock is installed and the door/drawer is closed, you will need a locksmith (just as you would if you lost the key) and if it is not installed, you are better off buying a new one to replace it. There are no special opening codes for the combination.
Q: What is the warranty on the Combi-Cam?
A: The Combi-Cam has a one year warranty against manufacturing defects. This does not cover forgotten combinations.